Returns and Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Our "cut to size" and branded stove glass is non refundable due to being a bespoke made product.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In the unlikely event that your glass is damaged in transit, please do not remove it from it's packaging. Please send photos of the damage to our contact email address and we can arrange a replacement.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We can only cover for breakage in the event that the glass breaks in transit. Once the glass has been received and fitted we cannot cover for any subsequent breakage. Please inspect the glass upon receipt to see if their are any flaws and notify us immediately if there are.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If your order is eligible for return, you should mail your product to: SGR Ltd, Garden Street, Newcastle-Under-Lyme , ST5 1BW, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.